Returns and complaints

Withdrawal from the contract

If you are a so-called privileged buyer, that is:

A) consumer

B) a natural person for whom the contract you have concluded with us is directly related to your business activity, but is not of a professional nature for you

- as a rule, you have the right to withdraw from a contract concluded at a distance .

You may withdraw from the contract by submitting a declaration of withdrawal to us , e.g. by e-mail sent to the following address: shop@daktyli.pl .

You can withdraw from the contract within 14 days .

The fourteen-day period for withdrawal from the contract begins when you or a third party indicated by you other than the carrier takes possession of the goods and, in the case of a contract covering multiple goods that are delivered separately, in batches or in parts, from the taking possession of the last good, batch or part.

To meet the deadline, it is sufficient to send the declaration before it expires.

Return the goods to us immediately to the following address: Marywilska 26/K1, 03-228 Warsaw , but no later than within 14 days from the date on which you withdrew from the contract.

We will refund your payments immediately on the terms specified in the Store Regulations, but no later than within 14 days from the date of receipt of your declaration of withdrawal from the contract.

Unless we have offered to collect the goods from you ourselves, we may withhold reimbursement of the payment received from you until we have received the goods back or until you have provided proof of having sent them back, depending on which event occurs first.

Remember that you do not have the right to withdraw from a distance contract, among others, in relation to the contract:

where the subject of the provision is a non-prefabricated product, manufactured according to your specifications or intended to meet your individual needs ;
where the subject of the service is goods that spoil quickly or have a short shelf life;
where the subject of the service is goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons , if the package was opened after delivery;
where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package , if the package has been opened after delivery.

Detailed information on withdrawal from the contract can be found in our Store Regulations.

Complaints

The following content applies to the so-called privileged buyer. If you are not one, please see our Store Regulations for detailed information on complaints.

If we do not properly execute the contract concluded with you, you have the right to file a complaint - preferably to the e-mail address: shop@daktyli.pl or by post to ul. Szczęsna 26, 02-454 Warsaw.

As a rule, we are liable for any lack of conformity of the goods with the contract that exists at the time of delivery and is discovered within two years of that time.

Under the provisions of the Consumer Rights Act, you may in such a situation request:

a) exchange of goods

b) repair of goods.

In some cases, you can also:

a) withdraw from the contract

b) submit a declaration of price reduction

- details in this regard can be found in our Store Regulations.